"New Delhi: The trend of E-billing is fast catching up in the metros with average households saving up to 80 hours in a year. According to a study on “e-Billing – a better option for convenience” carried out by Assocham, the e-billing business is growing by 200%. It is likely to touch Rs6.5 million by 2008-09 from the current level of Rs1.9 million.
Netizens will increasingly adopt online bill payment for factors such as convenience, control, trust, privacy, and improved record-keeping; another plus factor is that they can depend on customer service for recourse.
India’s Internet population currently stands over 100 million and is expected to grow to 125 million by 2008-09. Online bill payment is an opportunity for both billers and consumers. Currently, the average Indian household in the top 10 Indian cities pays approximately 50 bills annually, in finance, insurance, telecommunication and utility-based companies, besides the usual electricity, water, house tax and other civic levies.
The average metro household is saving up to 80 hours a year with their stepped up usage of electronically paying bills"
My comments:
Enterprises should increasingly be able to use the same system for receiving invoices from other enterprises and sending to both enterprises and households. What else would make sense? 2 different applications or services?
Posts
3 comments:
200% sounds amazing, but please note that you have to divide rupees in 50 to get the Euro rate. To go from 30k to 110k Euro is quite simple to do overnight in a country with 1,1 billion people.
Also the internet penetration should be revised. According to IMRB (Indian Marketing and Research Bureau <- according to me the only serious market research company in India) only 10% of the internet connections are broadband which further limits the ebilling impact (and most of this in the top8 cities; 70% of indians still live on the countryside).
Unfortunately the Indian have adapted the anglosaxian way of paying; you get your salary as a check and you pay by writing out checks. I shiver, litterally, every time I wrote out a check, but remember, India didnt have any ATM´s 10 years ago. Credit Cards are at the moment showing a great growth, mainly thanks to Citibank. They however are hit by very strong limitations on the banking sector; about 75% of banks are owned by government and the private banks have to obey to very strict (stupied) rules. Citibank have tried to lead the way for a new way to work with callcenters and creditcards, but have problems with politicians.
India have a great potential, as they might surpass some of the systems we have in the west and directly implement e billing solutions, but I find it very unlikely, mainly due to the bureacracy and politics. But I still hope...
/Johan, Frank; DI, Sweden
You are right with the reference to Anglosaxon antiquated habits. But "new" countries can make giant leaps - just look at Estonia - 99% of e-id to public sector come via e-bank logons - and e-banking is really widely spread.
Besides levels in India are already high in e-invoicing. Success usually feeds success in nearby areas...
Bo
You are right with the reference to Anglosaxon antiquated habits. But "new" countries can make giant leaps - just look at Estonia - 99% of e-id to public sector come via e-bank logons - and e-banking is really widely spread.
Besides levels in India are already high in e-invoicing. Success usually feeds success in nearby areas...
Bo
Post a Comment