The Swedish IT-association estimates that some 2 million Swedes are not part of the IT-based society. One million of these are said to be more or less IT-illiterate. That is well above 10% and not acceptable as so much of public and private services have moved to the net.
As a step to mitigate the problem an education package has been created. Annika Bergman CEO states that the progress must happen step by step - starting from the simple.
What about your country? More illiterates? Even more reason for education packages?