Miserable public isolation – who is holding back?

Who is holding back - governments or banks?

Needed for accelerating citizens' use of government e-services:

1. That the public sector realizes that it is not the only service citizens use - and in fact one of the most infrequently used and then

2. allows and encourages citizens to use the so frequently used familiar and secure e-banking log-in-id also in the public sector (banks can provide it also to those who do not use e-banking or have accounts)

- thus achieve a order-of-magnitude faster take-up

- get high citizen satisfaction

- save very substantial amounts of tax payers money

- avoid humiliation with failed smart card schemes

Why not? How long will tax payers allow this miserable isolation to continue?

More on this in earlier posts:

e-id service making great progress

http://www.finextra.com/community/Fullblog.aspx?id=2820:

Questions European tax payers should ask:

http://www.finextra.com/community/Fullblog.aspx?id=2815

e-ID volume progress in 2009:

http://www.finextra.com/community/Fullblog.aspx?id=4033